TST International S.A. endeavors to earn the con�?dence of the Ship owners, Charterers, seafarers and the marine industry in general and be recognized as a high quality, trustworthy and dependable ship manager. This can only be achieved by providing ﬂawless services that satisfy all relevant requiremts.
TST International S.A. shall always provide quality, professional ship management services to Ship
owners and Charterers, protect their interests and assets under its care and ful�?ll all their
TST International S.A. shall always comply with all statutory requirements and legislation and
recognized industry standards shall be taken into consideration, as appropriate. In the case that a requirement is not satis�?ed, the company shall take the best possible action to eliminate or mitigate the consequences for its client, and shall thoroughly search for the root cause and take the most appropriate action in order to avoid re-occurrence.
TST International S.A. adopts a proactive approach concerning the needs of its clients and is responsive to their comments, requests, suggestions or complaints, always trying to improve the value of its services.
TST International S.A. encourages employee teamwork, personal improvement, cooperation, innovative thinking, initiative, leadership, decisiveness, and focuses on client's needs and satisfaction.
TST International S.A. sets measurable and meaningful quality objectives, follows them up and reviews them when appropriate. In order to objectively assess its performance the company:
1. Establishes criteria for the quality of its services.
2. Sets relevant, meaningful and measurable quality objectives.
3. Collects and analyses relevant data.
4. Reviews its quality objectives taking into consideration the views of interested parties,
technological options and �?nancial, operational and business requiremts.
Quality objectives are set and reviewed in the terms of the regular managent review
meetings. The quality objects which are set for each period can be directly related to the
determined departmental or company Key Performance Indicators or can refer to improvement and development of certain business or quality areas.